NEOTECH
Epson PLQ-20: Efficient Passbook Printer
Epson PLQ-20: Efficient Passbook Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Epson PLQ-20 Passbook Printer: A Revolution in Banking Efficiency
Overview
In the fast-paced banking industry, the Epson PLQ-20 Passbook Printer emerges as a game-changer. Combining speed, versatility, and ease of use, it caters to the demanding requirements of financial document processing. Its ability to handle passbooks up to 2.6mm thick at speeds up to 480 cps makes it a powerhouse for any banking environment looking to enhance operational efficiency and customer satisfaction.
Product Description
The Epson PLQ-20 is not just any printer; it's a specialized tool designed to streamline the banking document workflow. With its 24-pin impact dot matrix technology, it delivers clarity and speed, ensuring each document is printed with precision. The printer's automatic forms alignment and gap adjustment features minimize the need for manual intervention, making it a reliable workhorse in busy banking settings. Its flexible connectivity options, including Parallel, Serial, and USB interfaces, along with optional wireless and network interfaces, ensure seamless integration into any IT infrastructure.
Key Features
- High-Speed Printing: Capable of reaching speeds up to 480 cps, facilitating quicker transactions.
- Advanced Paper Handling: Automatic forms alignment and gap adjustment for hassle-free operation.
- Flexible Connectivity: Offers Parallel, Serial, and USB interfaces, with optional wireless and network connectivity.
- Easy Operation: Simple setup and intuitive operation, allowing staff to focus on customer service.
- Versatile Document Processing: Handles passbooks, multi-part forms, and more, up to 2.6mm thick.
Product Quality and Performance
The PLQ-20's robust build and reliable performance are backed by Epson's legacy of quality. With a sound level of just 53 dB(A), it operates quietly, maintaining a pleasant banking environment. Its durability is proven by a Mean Time Between Failures (MTBF) of 10,000 hours, ensuring long-term reliability.
Specifications
- Dimensions: 15.11" x 11" x 8"
- Weight: 17 lbs
- Sound Level: 53 dB(A)
- Printing Technology: 24-pin, impact dot matrix
- Connectivity: Parallel, Serial, USB, with optional wireless/network interfaces
Purpose of Use
Designed for the banking sector, the PLQ-20 excels in printing passbooks and other financial documents. Its high-speed printing and easy integration make it an essential tool for improving service speed and efficiency in any financial institution.
How to Use
The PLQ-20 ensures ease of use with simple setup instructions and an intuitive operational interface. Its automatic features reduce manual adjustments, allowing for uninterrupted printing operations.
Supported OS/Application/Industries
This printer is compatible with various operating systems, making it versatile for different banking and financial applications. It's specifically designed to meet the needs of the banking industry, providing reliable and efficient document processing solutions.
Benefits & Compatibility
- Enhanced Efficiency: Speeds up banking transactions, improving overall customer experience.
- Reliability: Durable construction ensures continuous operation, even in the busiest environments.
- Flexibility: Wide range of connectivity options for easy integration into existing systems.
- Versatility: Capable of handling a variety of financial documents, increasing its utility in banking operations.
Warranty and FAQs
Epson offers comprehensive support and a 12-month warranty for the PLQ-20, ensuring peace of mind for your investment. Our detailed FAQ section provides quick solutions to common queries, ensuring smooth operation.
Delivery Services (UAE)
We pride ourselves on reliable and prompt delivery services across the UAE, ensuring that your Epson PLQ-20 arrives ready for immediate deployment in your banking environment.
Request for Customer Reviews and Testimonials
Your feedback is invaluable to us. Please share your experiences with the Epson PLQ-20 to help us continue improving our products and services.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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